1. Merchant Return Policy
Return Eligibility: Because all products are manufactured strictly based on customized OEM/ODM specifications (tech packs, custom labels, and proprietary designs), returns are accepted exclusively in the event of manufacturing defects, dimensional discrepancies exceeding acceptable AQL 2.5 tolerances, or failure to match approved pre-production samples.

Inspection Window: B2B buyers must report any quality claims or discrepancies in writing within 14 calendar days of cargo arrival at the destination port.

Resolution Process: Upon verified claims, we offer prompt remediation through replacement goods in subsequent shipments, credit notes, or mutually agreed compensation. Unauthorized returns will not be accepted.

2. Shipping Details & Logistics Terms 
Global Shipping Reach: Serving North America, Europe, the UK, Australia, and Southeast Asia with robust logistics networks.

Supported Trade Terms:

FOB (Free on Board): Shenzhen/Guangzhou Port.

CIF / CFR: Direct to designated international destination ports.

¡DDP (Delivered Duty Paid): Door-to-door air or sea freight options available for major markets, ensuring hassle-free customs clearance and duty handling.

3. Lead Times:

Sample Development: 5 to 7 working days.

Bulk Production: 25 to 35 calendar days depending on order volume and fabric availability.

Transit Times: 3–7 days via Express Air (for urgent drops) or 20–35 days via Standard Ocean Freight.